Privacy Policy

By browsing or using this Website you agree to the terms and conditions set out below. If you do not accept these terms please exit this site immediately. Rowse Honey may revise these terms and conditions at any time, so you should review them periodically to ensure proper compliance as they are binding on you.

1. Entry at your own risk

By entering this Website you acknowledge and agree that your use is at your own risk and that this Website, its owners, officers, directors, employees, or any of the parties involved in creating, producing, or delivering this Website are not liable for any damages whatsoever, including any direct, incidental, consequential, indirect or special damages, or any other losses, costs or expenses of any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, regardless of whether or not such liability or damages arise in contract, tort, negligence, equity, statutorily, or otherwise, in any connection with the access to, the use of, or browsing of this Website or in connection with any content, information, data, promotions, activities, associated with this Website, or in connection with your downloading of any materials, text, data, images, video or audio from this Website, including but not limited to anything caused by any transmission defects, viruses, bugs, human action or inaction of any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.

2. No warranty on contents, information and materials

Although the specifications, features, illustrations, equipment and other information contained in this Website are based upon reasonably current information, and while Rowse Honey makes reasonable efforts to ensure that the material on this Website is correct, accuracy cannot be guaranteed and Rowse Honey makes no warranties or representations as to its accuracy.

The information contained in this Website is current on the date indicated and may no longer be accurate on the date of your review of the material. Rowse Honey disclaims any obligation to update these materials on this Website.

3. Intellectual Property

3.1. Copyright belongs to Rowse Honey

Rowse Honey is the owner of copyright in this Website. Pictures, graphics, text, images of places or people are either the property of Rowse Honey or used on this Website with permission of the owner of the intellectual property. No portion of this Website, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without Rowse Honey’s express written permission, except if indicated herein.

3.2. Trade names, logos and trademarks belong to Rowse Honey, its affiliates and/or partners

By entering this Website you acknowledge and agree that any name, logo, trademark or service mark contained on this Website is owned by Rowse Honey and may not be used without prior written approval. Your use of any of these materials is prohibited unless specifically provided for on the Website. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this Website for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification, reposting or use of the material on this Website that would damage the reputation of Rowse Honey or its partners, or any model or person, violates Rowse Honey”s legal rights. Rowse Honey will enforce its intellectual property rights to the full extent of the law. Any unauthorized use of all, part, or any aspect of Rowse Honey”s or its partners” Intellectual Property may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy and publicity rights.

4. Hyperlinks

Although this Website may be linked to other Websites, Rowse Honey is not, directly or indirectly, implying any approval, association, sponsorship, endorsement or affiliation with the linked Website, unless specifically stated therein. By entering this Website you acknowledge and agree that Rowse Honey has not reviewed all Websites linked to this Website and is not responsible for the content of any off-site pages or any other Website linked to this Website. Your linking to any other off-site pages or other Websites is at your own discretion and risk.

5. Submissions, confidentiality and copyright

The Internet is not a completely secure medium, and neither the privacy of your communications, nor visits to this Website can be guaranteed. The nature of Internet communications may be susceptible to data corruption, unauthorized access, interception and delays.

Rowse Honey welcomes your comments regarding this website. Unfortunately, Rowse Honey will not accept or consider creative ideas, suggestions or materials other than those it has specifically requested. Accordingly, we ask that you do not send us any such materials. If, despite this request, you do send us creative materials or other information, you agree not to assert any ownership right or legal right to or control over your submission (including, but not limited to, copyright, trademark, moral rights, or implied contract) and you waive the right to receive any financial or other consideration in connection with such unsolicited submission including, but not limited to, an acknowledgement or credit.

Privacy Policy

Who We Are

Valeo Foods UK gather and process your personal information in accordance with this privacy notice and in compliance with the relevant Data Protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Valeo Foods UK is a trading name of Rowse Honey Ltd. Our registered office is 6th Floor, 11 Old Jewry, London, EC2R 8DU and we are registered in England, registration number: 01024018. We are registered on the Information Commissioner’s Office Register; registration number Z949856 and act as the data controller when processing your data. If you have any questions/comments about privacy, you should contact us at info@rowsehoney.co.uk.

Information We Collect

Valeo Foods UK processes your personal information under either ‘consent’ or ‘legitimate business interests’ so that we can provide you with information on our product range or so that we can improve our products in response to concerns that are raised from time to time. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

  • Name
  • Postal address
  • Email
  • Contact phone number

How We Use Your Personal Data (Legal Basis for Processing)

Valeo Foods UK takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you consent to us providing you with products, vouchers for products or information on our product ranges you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below:

  • We use consent where we collect your personal data to provide a service and to ensure that requests are completed and can be sent out to your preferred address
  • We use the legitimate interests’ legal basis for processing customer complaints as the information provided may be required to meet the requirements of the UK Food Safety Regulations

Your Rights

You have the right to access any personal information that Valeo Foods UK processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Valeo Foods UK uses a third-party to respond to consumer enquiries however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

Valeo Foods UK takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

 How Long We Keep Your Data

Valeo Foods UK only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Cookie Notice

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. ‘Cookies’ are small text files that are stored by your browser (e.g. Internet Explorer, Safari, Chrome) on your computer or mobile device. They allow websites to store information such as user preferences or enable website tracking and analytics to function correctly. If you do not wish for cookies to be used, you can change your cookie settings within your browser preferences. The information collected in this way can be used to identify you unless you modify your browser settings.

Lodging A Complaint

Valeo Foods UK only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint. Please write to: –

Data Protection Lead

Valeo Foods UK

Moreton Avenue

Wallingford

Oxfordshire

OX10 9DE

Telephone number: 01491 827400

Alternatively, you can write to the ICO

 

Ethical Statement

At Rowse Honey people are at the heart of our business; from our suppliers, to our employees, to our customers, we care about their wellbeing and take pride in sourcing our products ethically. As such, we have adopted a serious approach towards the Modern Day Slavery Act and the details of what this means to us can be viewed here.

Beekeeping course prize draw – May 2018

Your personal data will be held in accordance with all relevant data protection legislation currently in force. We will only use your personal data for the administration of this Promotion and for no other purpose unless we have your consent. We will only share your data with our Fulfilment Partners, BMB, for the purposes of and in order to fulfil this Promotion